Shipping & Delivery

Processing Time：All orders are processed within 1 business day. During peak holiday and promotional periods order processing times may be longer.

Shipping Time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Usually delivered within 5-7 business days. 

Shipping Specific Information:
Shipping Cost:
Free shipping for all orders. The exception is for orders that ONLY include free gift products.
Estimated delivery time:
This depends on where you are located. Usually delivered within 5-7 business days.
Shipping Ways:
Our orders mainly use USPS, FedEx, DHL Paket and other international standard express. The specific transportation method is not fixed, it mainly depends on your location.

Shipping Country:

  • United States: Areas where the first 3 digits of the zip code are 006-009, 967-969, 995-999 will not support delivery. APO/FPO military addresses do not support delivery.  
  • United Kingdom: BFPO military addresses do not support delivery. Some remote areas do not support delivery, please contact customer service to inquire whether delivery is supported before placing an order.
  • Germany: P.O.BOX address delivery service is not provided
  • Spain: Areas where the first 2 digits of the zip code are 07, 35, 38, 51-99 will not support delivery.
  • France: POBOX, military address: armee or armée in the characters and the zip code is 00100 and 00200, and areas where the first 2 digits of the zip code are 97、98、00 will not support delivery.
  • Italy: Delivery is supported in some regions. Please contact us before placing your order.

    If you have questions about the shipping country/region, please contact us.


    PLEASE NOTE：
    1. All orders will be dispatched from the warehouse closest to the destination.
    2. Above delivery time are estimates quoted by our courier companies, so Aurora Tears cannot be liable or held responsible for any delay after dispatch. Delays do happen occasionally due to uncontrollable factors, e.g. weather change, war, natural disaster, strike, but please be assured that Aurora Tears will do our best to minimize any inconvenience that may arise.

    Change Order
    * We will send you a confirmation email once your order is verified.
    * After verification, if you want to make any changes before shipping, such as modifying shipping details, changing product preferences, please contact us.
    * Order amendments need to be submitted as soon as possible to avoid items have already been sent!
    * If your items have already been sent then your order can no longer be changed. Please follow the returns process once your order arrives and please note your delivery fee will not be refunded.

    Cancel Order
    * If you want to cancel the order completely before shipping, please contact us.
    * If you cancel before your order is dispatched you will receive a full refund.
    * If your items have already been sent then your order can no longer be canceled. Please follow the returns process once your order arrives and please note your delivery fee will not be refunded.

    Tracking My Order
    * Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details.
    * Please use the courier number to check through www.17track.net/
    * If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Just click the contact us, or send Email: service@auroratears.com.